Protecting Minors
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Young people must be able to ask for help and report concerning behavior. On Dialova, we're implementing technical restrictions, community guidelines, and reporting tools to better protect them.
Webcams and live audio or video calls are reserved for people 18 and older. Our operators and moderation team work hard to prevent abuse and respond to reported situations.
1. Webcams and calls: a restriction before 18
A minor's account cannot activate their public webcam, watch other members' webcams, or start or join a private audio or video call. The microphone during a broadcast or call is also inaccessible.
The relevant buttons are disabled in the chat and the server prevents these accesses. This rule is based on the date of birth declared on the account; masking your age on your profile doesn't bypass it. This declaration is not an identity verification.
Text-based discussions remain available. Recorded voice messages are separate from live calls and are not affected by this restriction.
2. The role of operators and moderation
Operators ensure compliance with the rules in rooms. The moderation team reviews reports and can take action against accounts that endanger others, including restrictions or exclusion depending on the situation.
Harassment, threats, sexual solicitations towards a minor, and pressure to obtain intimate images have no place on Dialova. Concerning behavior should be reported, even if you are not the person directly involved.
No device can guarantee the behavior of every participant. Don't assume an operator has seen an exchange: use the reporting feature to bring the facts to the team's attention. In case of immediate danger, contact emergency services without waiting for a response from Dialova.
3. An exchange worries you: how to react?
You can stop a conversation at any time. You don't have to send a photo, activate a camera, give your address, or continue a conversation to please someone. If someone insists, threatens you, or blackmails you, talk to a trusted adult.
Use the reporting action on the relevant profile or message. Specify the nickname, room, or conversation, approximate time, and what concerns you. Don't transmit passwords. Don't upload or circulate sexually explicit images involving minors: indicate where the content is located to allow it to be reported.
You can also block a member from their profile to limit private interactions. Blocking doesn't hide their messages in a shared room. If you can't access the account or use the reporting feature, our Contact page remains accessible without a login.
4. Find support where you live
If someone is harassing, threatening or pressuring you online, you can ask for help. Tell a trusted adult and contact a child support service in your country.
Child Helpline International lists services by country and territory. Use its directory to check the local number, available languages, opening hours and ways to get in touch. A helpline is not an emergency service.
5. Immediate danger
If a child or anyone else is in immediate danger, contact the emergency services where you are. Do not wait for a reply from Dialova or for a report to be reviewed.
Emergency numbers vary between countries. The language you choose on Dialova does not tell us where you are, so this page does not present one national number as a worldwide emergency number.
6. Report child sexual abuse material
INHOPE helps you find a national hotline for reporting suspected child sexual abuse material online. Its hotlines handle this specific type of content, rather than general harassment or every kind of illegal activity.
Do not download or forward these images or videos. Follow the reporting service’s instructions and provide the location of the content. You can also report the relevant message or profile to Dialova.