Dialova Help Center
Having trouble? Let's find a solution.
Message not sending, webcam not starting, or having trouble logging in? Start with what's blocking you.
What problem are you experiencing?
Choose a topic, then the symptom that applies to you.
Initial checks
I can't log inVerify the login method, the account used, and the message displayed before resetting your access.Open guide →I'm not receiving the email or the link isn't working.Check the address and spam folders, then distinguish a missing email from an expired or already used link.Open guide →My messages aren't sending in a roomIdentify the room and connection status, then check writing permissions and the error message.Open guide →My webcam isn't working or is showing a black screenVerify your camera's permission and availability before restarting a broadcast or call.Open guide →
Browse help by topic
Each section gathers its guides and answers to common issues.
Account Login
Recover your access, receive an email, and enable two-factor authentication.
Messages & Rooms
Refused messages, unavailable private messages, history, and IRC connection.
Webcam, microphone & calls
Camera permission, no sound, webcam unavailable, or call interrupted.
Profile Photos
Photo or voice rejected, profile not found, and changes not saved.
Browser & App
Disconnected chat, blocked page, missing notifications, and issues on phone.
Safety & Moderation
Protecting an access, understanding a restriction, and reporting a problem.