Why can’t I access Our Members or a profile?
Our Members and profiles are reserved for logged-in accounts with a verified email address. If this condition is missing, Dialova redirects you to Settings → My account, in the section dedicated to email.
Account with email to confirm
For email registration, open the verification link you received. Also check your spam folder. Confirmation may log you into the chat; then return to Our Members. A Google registration with a recognized verified address already meets this condition.
Quick login without email address
An account created with a quick login without an email address can use the chat, but cannot view profiles or appear in the directory. The message in My account explains what’s locked.
You can’t add an email address from this screen yet. Rooms and conversations remain accessible with your account. For issues, contact the team without sharing your codes.
If only one profile is unavailable
If you can view other profiles, the problem may concern this specific account: deletion, unavailability, or blocking. The absence of a profile doesn't necessarily mean that all searches are broken. Profiles are not accessible to visitors without a login.