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Safety & Moderation
Distinguish a account problem, a moderation decision, and an exchange that bothers you. No troubleshooting requires you to share your password or security codes.
Find a solution
Someone continues to bother me
Blocking and reporting have different roles: the former limits interaction, the latter allows the team to review behavior. In a public room, blocking someone doesn't constitute an expulsion from that room. Find your blocks in Settings → Chat.
My access is restricted or an action is prohibited
The rights of a room and the site restrictions are not the same. If a moderation measure prevents an action, refreshing the page or using a different browser doesn't grant additional rights. Contact the team to request an explanation; don't create another account to circumvent the measure.
Report a bug or suggest an improvement
For a bug, use Your feedback in your member space if you are logged in. The Contact form remains accessible without an account. Indicate the steps, the exact message, the device, and the browser. Don't attach a confirmation link, an IRC key, or an unnecessary private message. If the Contact form indicates that the anti-spam verification has expired, renew this verification before resending the message.