Can I permanently delete my Dialova account?
Yes. In Settings → My account, the Deletion of my account section allows you to request the closure and deletion of your account. The process requires confirmation and verification of your access.
Confirmation depends on your login method
If your account has a Dialova password, the form will ask for it. For a quick login account without a password but with an email address, a confirmation code is sent to that address. For an account without an associated email address, confirmation requires a recent login with the provider: follow the instructions displayed before confirming.
Requesting a code doesn't delete the account: you must still confirm the request. Don't share this code with anyone.
What happens after the request
Your sessions and access to the chat and webcams have been revoked. A receipt indicates the status of the processing: 'request registered' doesn't yet mean deletion is complete. Keep the page open to track this receipt and verify if the processing is confirmed or if it encounters an error.
Before confirming
This action concerns the entire account, not just a conversation or photo. After confirmation of the completion of the processing, the information associated with the account is removed from the production database.
Previous backups may still contain this data during their 14-day archival cycle. They don't keep your profile active. This doesn't remove a copy that another member or an external network may have made. For any issues, contact the team.