What do I do if I forgot my Dialova password?
If you use a Dialova password, open Forgot password on the login page and follow the link received by email to choose a new one. If you usually log in with Google, first reuse the Google button with the same account.
If you use a quick connection
If you log in with Google, Discord, or another provider, use the same button and account as when you signed up. You may not have a Dialova password. A problem accessing the provider’s account is resolved with that service; don’t create another Dialova account to work around the difficulty.
To add a Dialova password to your quick login account, open Settings → My account → Create a password. Request the link sent to your verified email address, then choose and confirm the password from that link. Logging in with Google or your other provider remains available. Never enter the password of your provider in this form.
This Dialova password also allows you to confirm the creation of a key in Settings → Chat → Connection from an IRC software. In mIRC or another IRC client, you will then use this dedicated key, not the website password.
If you don’t find the message
Verify the address entered, the spam folder, and recent messages in your inbox. Wait a bit before making multiple requests. A confirmation request message shouldn’t be interpreted as public proof that an address has an account.
Special cases
If your account requires additional verification, follow the instructions displayed. Keep your backup two-factor authentication codes in a safe place. If you don't have access to your email or experience persistent difficulties, contact the team without sharing your password or login code.
After choosing a new password
When the link and the new password are accepted, Dialova logs you in directly and opens the chat. If two-factor authentication is enabled, its code is still required to access the chat: changing your password doesn't disable this protection.