Troubleshooting guide
I can't find my messages
Distinguish between saved private messages, closed tabs, and history available in a room or on another network.
Reopen the private conversation
Closing the tab of a private message tidies up the interface; it isn't a deletion of its history. For an exchange between Dialova accounts, find the person again and reopen the private message. Check the account you're logged in with if expected messages don't appear.
A profile that has become inaccessible can prevent you from finding the exchange through that path. Don't use another person's access to bypass this limitation.
The chat history isn't a complete archive
The server provides the available history according to its rules and limits. It doesn't guarantee the entirety of discussions since the chat room's creation. An external network manages its own history, independently of the site's private messages.
Arrivals and departures, IRC notices, mode changes, and kick announcements (KICK) are hidden by default. Members can enable their display in Settings → Chat → In your conversations. Their absence on screen doesn't mean the server hasn't processed these events.
Don't confuse clearing the display and deleting data
The display cleaning command and closing a tab aren't actions to permanently delete messages. To learn about current deletion and retention possibilities, consult the dedicated responses rather than assuming a refresh deletes data.