Troubleshooting guide
The chat remains disconnected or a page stops loading
Distinguish between an expired session, a disconnected connection, and a page that stopped loading during an update.
Start with simple checks
Check if another webpage loads and if the problem affects all of Dialova or just the chat. Note the exact message. Keep an important draft before refreshing.
Wait for the automatic reconnection attempt rather than refreshing multiple times. If a session has expired or been revoked, reconnect using your usual method; the presence of an old tab doesn't prove it's still authenticated.
A navigation no longer works in an old tab
After an update, an old tab may still request a module that has been replaced. Refreshing the page will then retrieve the current version. This doesn't mean your account has been deleted.
If the problem persists on a specific page, open its address directly in a new tab and note the result. Don't start by clearing all cookies: this can close the session and remove local settings without resolving the cause.
The site loads but the chat doesn't connect
The chat uses a real-time connection that some networks or filtering tools may block, even when public pages load. Try a different trusted network or check the rules of the extension in question. Don't disable your device's firewall globally.
Dialova accepts VPNs. Trying a different connection can help with diagnosis, but the site doesn't require you to remove a VPN. If only an external IRC network is missing, check the corresponding Server view.
The problem persists or recurs
A momentary service error doesn't resolve by changing your password multiple times. If the unavailability persists, provide the time, page, browser, and what still works. A precise report helps more than a series of identical attempts.