Why isn't Dialova working or connecting me?
First, check if the problem concerns your account login, chat loading, or simply a member not responding. Dialova doesn't perform automatic matching: waiting on a page doesn't trigger a connection.
If you can't log in
Check the email address and password you're using. Use the password recovery option instead of repeatedly trying. An email address may need to be validated, or your account may require a verification step. If two-factor authentication is enabled, its code is part of the login process.
If the chat or webcam is interrupted
Refresh the page, check your internet connection, and try an updated browser. Look at the error message before trying again; external networks may also be disabled in your settings or unavailable. If the problem persists, contact the team with the browser, device, and the message displayed, without sending your password or code.