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Browser & App
Start with a reversible check: your internet connection, the open tab, and your browser's status. Clearing all site data shouldn't be your first reflex.
Find a solution
- I'm not receiving notifications or their sound.Push notifications concern the installed application and require activation on each device.
- The chat remains disconnected or a page stops loadingDistinguish between an expired session, a disconnected connection, and a page that stopped loading during an update.
The keyboard or zoom is interfering on my phone.
The keyboard, address bar, and some commands belong to the browser or system. Their available space varies depending on the device. Close the keyboard to regain the full interface and check the browser's zoom level. A web app installation may offer a clearer window without removing the system keyboard.
If a button remains off-screen, indicate the phone model, browser, and orientation in your feedback. Keep accessibility settings you need rather than reducing all text to work around the problem.
A game isn't responding or is muted.
Verify that the game has started and that it's your turn for games that require it. On a computer, click in the game area before using the keyboard. Check its commands and sound button: disabled music doesn't mean the game is blocked.
In poker, an action can be refused if the table has already evolved, your turn has passed, or you are already seated at another table. Look at the displayed status before restarting. Screen size constraints and touch commands differ depending on the game.
A YouTube video or preview isn't loading
In the FAQ, the YouTube player loads after you click. A player blockage doesn't prevent reading the text. The See on YouTube link lets you view the video on the original service. Some blockers or networks might prevent external media from loading; check their rules for this service without disabling all your protections.