Troubleshooting guide
I'm not receiving notifications or their sound.
Push notifications concern the installed application and require activation on each device.
Verify the app you're using
Dialova notifications are managed in the web app. Open it from its icon, logged in to the correct account, then Settings → Chat → App Notifications. Simply adding an icon doesn't automatically grant permissions.
If the section indicates that notifications aren't supported or unavailable, you can't force them on. Continue using messages on the website and check your browser's capabilities.
Verify permissions and device
Enable notifications with the designated button and accept the browser or system prompt. If they were declined, check the app or site permissions on your device. Focus mode, volume, and system settings can also make notifications silent.
Activation is device-specific: accepting on a computer doesn't automatically activate your phone. Changing accounts on a device doesn't automatically grant notifications to the new account.
Why aren't all messages making a sound?
No push notifications are sent when the app is in the foreground. By default, the first private message triggers an alert, and subsequent ones remain silent for thirty minutes, all combined. This prevents a sound for every new message.
In the … menu of a private message, 'Sound for each message' can change this setting for that contact. The final sound still depends on your device. If messages are present, a missing alert isn't necessarily a failure.
Don't confuse notifications and email
Email for offline private messages is another setting in Settings → Chat. This is a grouped alert, not an email for each message. Enabling push notifications doesn't configure your email inbox.