Troubleshooting guide
I'm not receiving the email or the link isn't working.
Check the address and spam folders, then distinguish a missing email from an expired or already used link.
Verify the correct inbox
Open the inbox corresponding to the entered address, then the junk folder and any existing rules. Search for Dialova and check that the inbox can still receive messages. A domain error can redirect the message elsewhere: an address accepted by the form is not proof of receipt.
The registration completion screen allows you to resend a verification email. Make only one new request after these checks, then wait. For a forgotten password, use the dedicated process for that purpose.
The link is rejected
A security link may expire or have already been used. Use the message corresponding to your recent request and open the complete link. Never post this link in a discussion or report.
After a successful confirmation, the address does not need to be confirmed again each time you log in. If the link says it has already been used, try the usual login before requesting another email. For a rejected reset, restart the request from Forgotten password.
The provider is blocking the email
A message can be rejected before it even arrives in the junk folder. This can concern a provider like Outlook or Hotmail: adding to contacts does not guarantee that a rejection will be lifted upon receipt.
If the address is correct and spaced requests remain without result, contact the team indicating the approximate time and the type of email expected. They will be able to check the delivery. Do not create other accounts to multiply the sending.
I signed up with Google
A quick login with an address already recognized as verified does not necessarily follow the same step as an email signup. A welcome email is a trace of creation; it does not replace the Google button to reconnect. If the account opens, the absence of the welcome message does not mean that registration has failed.