Troubleshooting guide
I can't log in
Verify the login method, the account used, and the message displayed before resetting your access.
Find the correct method
An account created with Google doesn't necessarily have a Dialova password. Use the same button you used during signup. The Google password should never be entered in the site's password field.
To add a Dialova password to a quick login account, go to Settings → My account → Create a password. The link sent to the verified email address of the account allows you to choose and confirm it. Logging in with your provider remains available.
If Google selects a different identity, verify the chosen account in the provider's flow before continuing. Don't create a second account to try to recover the first.
- Double-check the email address, especially its domain and any spaces added during copy-paste.
- Use the eye icon in the password field if you want to verify your input privately.
- If you have a Dialova password and don't remember it, open Forgot password from the login page.
The site asks to confirm an access.
An email signup must be confirmed by the link received. Some accounts require a reactivation process: follow the message presented at login rather than resubscribing.
If double authentication is enabled, the password or Google doesn't replace the code requested. This check must be completed to open the session.
« Too many attempts » appears.
Stop repeated attempts and wait for the delay before trying again. Refreshing the page in a loop or requesting multiple emails can prolong the difficulty without correcting the input.
A service outage can also prevent a correct login. If several functions no longer load, use the network guide instead of changing your password.
Identify the blocking point.
Note if the block occurs before Google, after its return, after the password, or after the security code. If access remains impossible, transmit this step and the exact message to the team. Do not communicate the password, a code, or a personal link.