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Profile Photos
Profile photos and conversation attachments have different uses. A difficulty displaying a profile doesn't necessarily mean its image is defective.
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The directory and profiles require a connected account and a verified email address. Chat access may still be available even without this access. The FAQ explains this restriction and the case of a quick connection without email.
My profile changes aren't saving.
Wait for the confirmation of saving before leaving the form. Check the validation indicators and incomplete fields. If the profile is open in two windows, a newer version may prevent an older page from overwriting changes. Note your text, refresh the profile, then reapply the change once.
For a photo, also complete the cropping validation: choosing the file isn't enough to save it. Deleting a photo from the album and replacing the profile photo are separate actions.
I can't find someone anymore.
Try their current nickname and remove overly restrictive search filters. A deleted or inaccessible account cannot be made visible by modifying the search. A missing profile doesn't allow you to deduce a private reason such as a block.