Troubleshooting guide
My webcam isn't working or is showing a black screen
Verify your camera's permission and availability before restarting a broadcast or call.
The webcam or call buttons are disabled
The broadcast and viewing of webcams, as well as private audio or video calls, are reserved for people 18 years of age and older. The account's date of birth determines this access, even if the age is masked on the profile. Both participants must be adults for a call.
The browser rejects the camera
Access to the camera requires your permission. If you’ve denied it, check the site permissions in your browser and allow the camera again for www.dialova.com. The system may also be blocking access to the browser: check this level if the site permission isn’t enough.
Only accept this permission if you want to broadcast your image or participate in a video call. Reading the chat doesn’t require activating your camera.
No usable camera is found
Verify that the device is connected, that its physical shutter is open, and that another application isn’t monopolizing it. If you have multiple cameras, check which one the browser or system makes available; Dialova doesn’t offer a Settings → Camera menu to choose one.
End any concurrent use, then try again once. Access may also fail if the device has been disconnected or if its driver isn’t working.
The screen remains black
Check your feedback before concluding the recipient has an issue. Verify the lighting and camera controls of the call. If the capture starts then the stream stops, the problem may be network-related rather than a new camera ban.
A member's webcam is unavailable
The other person may have stopped broadcasting or withdrawn your access. Close the viewer, then check whether their webcam is still listed. Allowing access to your own camera does not give you permission to watch someone else’s webcam.
If the issue concerns only the sound of a webcam whose image is visible, use the audio guide.
On phone
Use an up-to-date browser and keep the page or application open during the test. Moving to the background may interrupt a capture depending on the phone. Verify the permissions of the browser actually used: Safari, Chrome, and a browser integrated into another application do not necessarily have the same permissions.