Troubleshooting guide
The microphone or sound isn't working
First, identify who isn't hearing who: microphone activation and sound playback are two different settings.
Others can't hear you
Check the microphone button of your call or broadcast. In a public webcam, the microphone doesn't activate simply because the image is being broadcast. Its activation is a distinct action.
Allow the microphone for the site and, if necessary, for the browser in the system. Also, check the mute button of your headset or device. A camera authorization does not equal a microphone authorization.
- Make sure you're speaking into the microphone actually used by your device.
- Close any other applications that might be monopolizing the microphone.
- Test with only one headset or audio output to avoid confusion.
You can't hear your conversation partner.
Check the volume on your phone or computer, the audio output, and any Bluetooth headphones. In a public webcam window, enable audio with the sound control provided. The room owner can also broadcast without a microphone.
When a browser blocks autoplay, a click on the audio control may be necessary. Your system volume and your own call microphone button have different roles.
Echo, dropouts, or very low volume
Use a headset to prevent speakers from re-injecting your voice into the microphone. Check that the same audio conversation isn't open on multiple windows or nearby devices.
If the image and sound are cutting out together, check your connection before adjusting the volume.
The problem concerns a voice message
A voice message is a recording to preview before sending; it's not a live call. The button is in the '+’ menu of Dialova rooms and private messages. See the sending guide if the recording is empty, too long, or rejected.