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Webcam, microphone & calls
A public webcam and a private call are two different uses. Before taking action, determine if the problem concerns your device, sound, or connection to the other person.
Find a solution
- My webcam isn't working or is showing a black screenVerify your camera's permission and availability before restarting a broadcast or call.
- The microphone or sound isn't workingFirst, identify who isn't hearing who: microphone activation and sound playback are two different settings.
- A call doesn't start, cuts out, or doesn't share the screenCheck the invitation, existing communications, and your connection before calling again.
Public webcam or private call?
To broadcast in a room, use Activate my webcam. To connect with someone, open their private message, then the + button, and choose audio or video call. A call request must be accepted; opening a profile doesn't initiate communication.
No one can force you to turn on your camera.
You can chat via text and decline video invitations. If someone persists, end the conversation and use the block or report tools.