Troubleshooting guide
A call doesn't start, cuts out, or doesn't share the screen
Check the invitation, existing communications, and your connection before calling again.
The webcam or call buttons are disabled
The broadcast and viewing of webcams, as well as private audio or video calls, are reserved for people 18 years of age and older. The account's date of birth determines this access, even if the age is masked on the profile. Both participants must be adults for a call.
The invitation doesn't lead to a call.
Private calls require a contact who can receive them and accepts the request. An open private message or a received message doesn't guarantee their availability for a call at that moment. A refused, canceled, or expired invitation isn't an ongoing call.
Verify you’re contacting the right person via private message, then wait for their consent. A block or restriction may prevent the call without detailed feedback. Don't repeatedly call.
Public webcam must be stopped
A public broadcast and a private call shouldn't overlap. If the interface asks you to confirm stopping the public webcam, use the provided commands and wait for confirmation. Someone already in a call or still broadcasting may be unavailable.
If closure is announced as being verified, don't launch multiple requests to force it. Check the displayed status; visually closing a window doesn't replace a confirmation of stopping.
The call starts then disconnects
A connection sufficient for text may remain unstable for video. Keep the browser or application in the foreground during a test, reduce concurrent downloads, and compare if possible using a different trusted internet network.
Dialova allows VPNs. In case of an incident, comparing with another connection can help isolate the network path; disabling a VPN isn't a general condition of use. Some corporate or filtered networks may prevent real-time communication despite the site loading.
Screen sharing doesn't start
It launches from a call and requests a selection or browser authorization. If the browser doesn't provide this capability, the site can't add it; it may notably be missing on phones. Don't look for a screen sharing menu in profile settings.
If you canceled the selection, the absence of sharing is normal. On a system that also requires a screen capture permission for the browser, grant it if you want to use this function, then follow the system instructions. Only share the useful window and close personal items before confirming.