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Dialova

Troubleshooting guide

An external network or my IRC client

Separate connection to external networks from connecting to Dialova from an IRC software.

An external network isn't working

In Settings → Chat → Connection & networks, verify Enable external chat. Moderation may also restrict this access. The site doesn't allow freely adding any server from a login field.

Consult the Server view of the network concerned: a reserved nickname, a connection limit, or a network refusal often provides more context there. Avoid repeated refreshes. A third-party network may be unavailable even when Dialova chat is working.

The external nickname changes or a command is refused

To avoid a conflict with a reserved nickname, the client can choose a variation on an external network. This doesn't change your Dialova account. On the Dialova network, /nick isn’t a way to rename your account: the change goes through Settings → My account.

Available commands and ranks vary depending on the server. /help consults the network's native help; some commands described in this help aren't exposed in the web client. A raw /raw command isn’t available.

From mIRC or another software

Verify the server, secure port, TLS, and authentication requested by Dialova. Use your account's dedicated IRC key, not your Google password or a randomly copied old password.

If you signed up with a quick login and don't have a Dialova password, go to Settings → My Account → Create a password. Request the link by email, then choose and confirm your password from that link. A verified email address must be associated with the account. Your provider login remains available.

Then return to Settings → Chat → Connect from an IRC client. Confirm your Dialova password to create your IRC key, and use this key in the SASL field of the client. Don't enter your Google, Discord, or Facebook password.

A new key invalidates the previous one. A password change can also invalidate this access. If the website connection works but the software doesn't, check its configuration before modifying the entire account.